:root{--bg:#f6f7f9;--surface:#fff;--text:#1d2733;--muted:#5d6b7a;--line:#d9dee5;--brand:#1f5f8b;--brand-d:#174a6d;--ok:#1f7a4d;--warn:#8a5a00;--err:#a12b2b;--radius:10px}
*{box-sizing:border-box}
html{font-size:100%}
body{margin:0;font:16px/1.6 system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:var(--text);background:var(--bg)}
.wrap{max-width:1040px;margin:0 auto;padding:0 16px}
.skip{position:absolute;left:-999px;top:0;background:#000;color:#fff;padding:8px 12px;z-index:10}
.skip:focus{left:8px;top:8px}
.site-header{background:var(--surface);border-bottom:1px solid var(--line)}
.bar{display:flex;flex-wrap:wrap;gap:8px 24px;align-items:center;justify-content:space-between;min-height:60px}
.brand{font-weight:700;color:var(--text);text-decoration:none;display:flex;gap:8px;align-items:center}
.logo{color:var(--brand)}
nav{display:flex;flex-wrap:wrap;gap:4px 18px;align-items:center}
nav a{color:var(--text);text-decoration:none;padding:6px 2px;border-bottom:2px solid transparent}
nav a:hover,nav a:focus{border-color:var(--brand)}
main{padding-top:28px;padding-bottom:48px}
h1{font-size:1.75rem;line-height:1.25;margin:.2em 0 .6em}
h2{font-size:1.2rem;margin:1.2em 0 .5em}
.lead{font-size:1.1rem;color:var(--muted);max-width:720px}
.muted{color:var(--muted)}
a{color:var(--brand)}
a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #8cc4ea;outline-offset:2px}
.hero{padding:28px 0 12px}
.anon-box{background:#e9f6ef;border:1px solid #9fd3b6;border-left:6px solid var(--ok);border-radius:var(--radius);padding:16px 20px;font-size:1.1rem;max-width:760px;color:#0f4d2e}
.how{max-width:760px;padding-left:22px}.how li{margin:8px 0}
.actions{display:flex;flex-wrap:wrap;gap:10px;margin:16px 0}
.btn{display:inline-block;font:inherit;padding:10px 18px;border-radius:8px;border:1px solid var(--line);background:var(--surface);color:var(--text);text-decoration:none;cursor:pointer;min-height:44px}
.btn:hover{border-color:var(--brand)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-d)}
.linklike{background:none;border:0;color:var(--brand);cursor:pointer;font:inherit;padding:6px 2px;text-decoration:underline}
form.inline{display:inline}
.grid3{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px;margin:24px 0}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px}
.card,.notice{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 20px;margin:0 0 16px}
.card h2,.notice h2{margin-top:.2em}
.split{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:16px;align-items:start}
@media(max-width:820px){.split{grid-template-columns:1fr}}
label{display:block;margin:14px 0 4px;font-weight:600}
.choice{display:flex;gap:10px;align-items:flex-start;font-weight:400;margin:10px 0;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface)}
.choice input{margin-top:5px}
input,select,textarea{width:100%;font:inherit;padding:10px 12px;border:1px solid #aab4c0;border-radius:8px;background:#fff;color:var(--text)}
input[type=radio],input[type=checkbox]{width:auto}
.narrow{max-width:460px}
.narrow .btn,form .btn{margin-top:14px}
fieldset{border:1px solid var(--line);border-radius:var(--radius);padding:8px 18px 16px;margin:0 0 18px;background:var(--surface)}
legend{font-weight:700;padding:0 8px}
.subbox{margin:8px 0 0 8px;padding-left:14px;border-left:3px solid var(--line)}
.hint{font-size:.9rem;color:var(--muted);margin:6px 0 0}
.hint.warn{color:var(--warn)}
.alert{border-radius:var(--radius);padding:12px 16px;margin:0 0 18px;border:1px solid}
.alert.ok{background:#e9f6ef;border-color:#9fd3b6;color:#0f4d2e}
.alert.warn{background:#fff6e0;border-color:#e6c36d;color:#5b3d00}
.alert.err{background:#fdeaea;border-color:#e3a3a3;color:#7a1f1f}
.alert ul{margin:6px 0 0;padding-left:20px}
.creds{background:var(--surface);border:2px dashed var(--brand);border-radius:var(--radius);padding:16px 20px}
.creds dt{font-weight:600;color:var(--muted);margin-top:8px}
.creds dd{margin:2px 0 8px}
.creds code{font-size:1.5rem;letter-spacing:.06em;word-break:break-all}
code{background:#eef1f4;padding:1px 6px;border-radius:5px}
.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.85rem;font-weight:600;background:#e6ebf0;color:#33414f}
.s-recebida{background:#e3eefa;color:#154a7a}.s-triagem,.s-analise,.s-apuracao{background:#fff1d6;color:#7a4e00}
.s-aguardando{background:#f3e5fa;color:#5d2a7a}.s-concluida{background:#dff3e8;color:#14603a}.s-arquivada{background:#e9ecef;color:#4a5560}.s-critica{background:#fdeaea;color:#7a1f1f}
.table-scroll{overflow-x:auto}
.tbl{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius)}
.tbl th,.tbl td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.tbl th{background:#f0f3f6;font-size:.9rem}
.tbl .num{text-align:right}
.tbl caption{text-align:left;padding:8px 0;color:var(--muted)}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin:12px 0 20px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px 18px}
.stat .n{display:block;font-size:2rem;font-weight:700;color:var(--brand)}.stat .l{color:var(--muted);font-size:.9rem}
.filters{display:flex;flex-wrap:wrap;gap:10px 14px;align-items:end;margin-bottom:10px}
.filters label{margin:0;font-size:.85rem}
.filters .btn{margin:0}
.inline-form{display:flex;flex-wrap:wrap;gap:8px 14px;align-items:end}
.inline-form label{margin:0}
.row-between{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.timeline{list-style:none;margin:0;padding:0 0 0 14px;border-left:2px solid var(--line)}
.timeline li{margin:0 0 12px;padding-left:12px;position:relative}
.timeline li::before{content:"";position:absolute;left:-21px;top:9px;width:10px;height:10px;border-radius:50%;background:var(--brand)}
.timeline time{display:block;font-size:.8rem;color:var(--muted)}
.msg{border:1px solid var(--line);border-radius:var(--radius);padding:10px 14px;margin:0 0 10px;background:#fff}
.msg .meta{font-size:.8rem;color:var(--muted);margin-bottom:4px}
.msg.from-staff,.msg.k-staff{background:#eef6fc;border-color:#b9d6ec}
.msg.k-note,.msg.k-action{background:#fff8e6;border-color:#e6d199}
.prose{white-space:normal;word-wrap:break-word}
.meta-list dt{font-weight:600;color:var(--muted);margin-top:10px}.meta-list dd{margin:0}
ul.plain{list-style:none;padding:0}ul.plain li{padding:4px 0;border-bottom:1px solid var(--line)}
.steps{font-weight:600;color:var(--brand)}
.steps-nav{display:flex;gap:10px;justify-content:space-between}
.js-steps fieldset[hidden]{display:none}
.site-footer{border-top:1px solid var(--line);background:var(--surface);color:var(--muted);font-size:.85rem;padding:16px 0}
@media print{.site-header,.site-footer,.actions,.skip{display:none}body{background:#fff}}
@media(prefers-reduced-motion:no-preference){.btn{transition:background .15s,border-color .15s}}